You ordered something you’re not happy with?

No problem! You can return any item purchased at within 14 days of receiving it.

Return procedure:

1. Please send only unused, flawless merchandise back to us in its original packaging.

2. Enclose the received delivery note with the package.

3. Send the return to, Rumfordstrasse 8, 80469 Munich, Germany

4 The costs for the return are to be borne by the customer.

5. Submit your return to a DHL post office or Pack Station. Please keep the receipt for the posting as proof of the return. 

Reimbursement of the purchase price:

Refunds will be made using the same payment method you chose when you originally made the transaction. If you paid cash in advance, the refund will be paid to your bank account. Please be sure to include your bank details.

Of course you can also return the merchandise to one of our shops in Munich, Rumfordstrasse 8 or in der Theresienstrasse 38. 

Mo-Fr 11:00 am - 6:30 pm
Sa 10:00 – 6:00 pm

If you have any further questions, feel free to call us: +49 (0)89 26018000  or send us an e-mail

You can use this form to tell us about the return. We will contact you shortly.

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